General shipping info
- We process orders Monday-Friday (excluding holidays)
- In stock items typically ship the next business day - delays may occur during peak times due to a high volume of orders
- We don’t deliver orders on Sundays or holidays
- Orders are unable to be collected from our warehouse
- You will receive an email with the tracking number once the label has been created for your order
- Please ensure your shipping address is correct as we are unable to redirect orders once they are on their way to you
Shipping Method
At checkout you may choose between the following options for your delivery;
- Can be left at the front door if nobody home or;
- A signature is required on delivery
Heads up! By selecting shipping without a signature, you'll be responsible for protecting your order from weather damage, theft or getting lost once your parcel(s) have been delivered.
By selecting shipping where a signature is required, someone must be home to accept the parcel(s). If no one is available to accept, your order will be sent to the nearest depot for collection and redelivery fees will apply if not collected.
Delays & RTS
- We have no control over delays once an order has been processed by the shipping carrier
- If your order was returned to us because of a wrong address entered by you or it was not collected, you will be liable for the cost of the re-delivery fees
- We do not issue refunds if an order is delivered late / is sent back because it was incorrectly addressed by you / was not collected after an attempted delivery / any local taxes or duties were refused to be paid and the order returned to Australia / the order was refused
Australia
- We offer FREE standard shipping for all orders over $99 in Australia
- We ship from our Warehouse in Melbourne
- Typical delivery times include 2-6 business days for the East Coast
- Typical delivery times include 5-12 business days for the West Coast and remote areas
We also offer the option of Express Post. This is an additional cost calculated at checkout, processed next business day (not weekends).
Typical delivery times for Express Post include:
- East Coast: 1-3 business days
- West Coast and remote: 3-5 business days
*Australia Post Standard and Express delivery times are estimates, and not guaranteed. We do not issue any refunds if your order is delivered late.
United States
- We offer FREE international shipping on orders over $99 USD for our mates in the States
- We ship from our Australian Warehouse in Melbourne
- Typical delivery times include 6-10 business days
Good news for our customers in the USA - goods imported for personal use that are under $800 (total order value) are free from import tax. Please be sure to still check these out with your local government to avoid any nasty surprises. Any charges that are applicable are out of our control and you will be required to settle these yourself.
We also offer the option of Express International Delivery where a signature will be required to receive your order. This is an additional cost calculated at checkout and processed next business day (not weekends). Typical delivery times for Express Shipping include 3-7 business days.
*Australia Post International Express delivery times are estimates, and not guaranteed. We do not issue any refunds if your order is delivered late.
TRACK MY DELIVERY IN THE US
Once your order is in the US, the United States Postal Service will take over delivery. They may allocate a courier based on delivery location.
You can track your delivery in the US by visiting the following USPS page https://www.usps.com/ and entering the tracking number we provided you with.
The information below can be found https://faq.usps.com/s/article/Where-is-my-package
If an attempted delivery was made, and a notice left you may:
- Schedule a Redelivery, or
- You can pick up your mail item at the Post Office™ facility indicated on the notice beginning the next business day. You must present valid photo ID and need to bring in the notice left by the Carrier. Use Postal Locator to find your local office.
If this item is unclaimed by the RETURN DATE, then it will be returned to sender.
United Kingdom
- Shipping costs to the UK will be calculated at check out
- We ship from our Australian Warehouse in Melbourne
- Typical standard delivery times include 6-10 business days
- If you have more than one item in your order, we may ship these separately and from different warehouses depending on stock availability - so don't be surprised if you receive two tracking numbers
Good news for our customers in the UK - goods imported into UK that are under £135 GBP (total order value and no including the cost of shipping) are free from import tax. Unfortunately, any charges that are applicable are out of our control and you will be required to settle these yourself. Please check these out with your local government to avoid any nasty surprises.
We also offer the option of Express International Delivery where a signature will be required to receive your order. Typical delivery times for Express Shipping include 4-8 business days.
*Australia Post International Express delivery times are estimates, and not guaranteed. We do not issue any refunds if your order is delivered late.
TRACK MY DELIVERY IN THE UK
Once your order is in the UK, Royal Mail will take over delivery. They may allocate a courier based on delivery location.
You can track your delivery in the UK by visiting the following Royal Mail page https://www.royalmail.com/track-your-item and entering the tracking number we provided you with.
For any urgent matters, please contact Royal Mail Customer Service Team on +44 345 600 0606
Europe
- Shipping costs are calculated at checkout for our mates in the EU
- We ship from our Australian Warehouse in Melbourne
- Typical delivery times include 6-12 business days
Once your order is in your country, your national postal carrier will take over delivery. For any urgent matters, please contact them directly.
Taxes and Duties are pre-paid on your order and collected at checkout for a smoother and quicker shipping experience. The total tax amount will be displayed during checkout.
*Australia Post International Express delivery times are estimates, and not guaranteed. We do not issue any refunds if your order is delivered late.
Japan
- Shipping costs are calculated at checkout for our mates in Japan
- We ship from our Australian Warehouse in Melbourne
- Typical delivery times include 6-10 business days
Once your order is in Japan, Japan Post will take over delivery. For any urgent matters, please contact their Customer Care Team on 0120-5931-55
Goods imported into Japan that are under ¥10000 JPY (total order value) are free from import tax. Unfortunately, any charges that are applicable are out of our control and you will be required to settle these yourself. Please check these out with your local government to avoid any nasty surprises.
*Australia Post International Express delivery times are estimates, and not guaranteed. We do not issue any refunds if your order is delivered late.
New Zealand
- Shipping costs to NZ will be calculated at check out
- We ship from our Australian Warehouse in Melbourne
- Typical delivery times include 8-12 business days
Once your order is in NZ, New Zealand Post will take over delivery. For any urgent matters, please contact their Customer Care Team on 0800 501 501
Good news for the Kiwi's - goods imported into NZ that are under 1000 NZD (total order value) are free from import tax. Unfortunately, any charges that are applicable are out of our control and you will be required to settle these yourself. Please check these out with your local government to avoid any nasty surprises.
We also offer the option of Express International Delivery where a signature will be required to receive your order. This is an additional cost calculated at checkout, processed next business day (not weekends). Typical delivery times for Express Shipping include 4-8 business days.
*Australia Post International Express delivery times are estimates, and not guaranteed. We do not issue any refunds if your order is delivered late.
Canada
- Shipping costs to Canada will be calculated at check out
- We ship from our Australian Warehouse in Melbourne
- Typical standard delivery times include 6-10 business days
Once your order is in Canada, Canada Post will take over delivery. For any urgent matters, please contact their Customer Care Team on 1-866-607-6301
You will almost certainly incur import taxes and/or customs duties. Unfortunately, this is out of our control and you will be required to settle these yourself. Please check these out with your local government to avoid any nasty surprises.
We also offer the option of Express International Delivery where a signature will be required to receive your order. Typical delivery times for Express Shipping include 3-7 business days.
*Australia Post International Express delivery times are estimates, and not guaranteed. We do not issue any refunds if your order is delivered late.
Rest of the World
- Shipping costs to all other countries will be calculated at check out
- We ship from our Australian Warehouse in Melbourne
- For delivery timing estimates please visit Australia Post here
Once your order is in your country, your national postal carrier will take over delivery. For any urgent matters, please contact them directly.
You may be subject to import taxes and/or customs duties. Unfortunately, this is out of our control and you will be required to settle these yourself. Please check these out with your local government to avoid any nasty surprises.
